Casrose

Terms of Service

Last updated 21 August 2026

1. About these terms

These terms govern use of the casrose.co.uk website and of the messaging and workflow software Casrose Ltd operates for its clients. Casrose Ltd is registered in England and Wales; contact cas@casrose.co.uk.

Our services are supplied to businesses. Where a client has signed a separate written agreement with us and it conflicts with these terms, that agreement takes precedence.

2. Who may use the services

The messaging services are for authorised users of a client business — typically its staff and subcontractors. If you are messaging one of our services, it is because a business has enrolled your number for that purpose. You may not use the services on behalf of a business that has not engaged us.

3. Acceptable use

You agree not to:

• use a service for anything unlawful, or to harass, defame or abuse anyone;
• send content you have no right to send, or that infringes someone else's rights;
• attempt to gain unauthorised access to a service, its data or its infrastructure, or to disrupt, overload, probe or reverse engineer it;
• use a service to send bulk or automated messaging beyond the purpose it was provided for.

Use of any WhatsApp-based service is also subject to WhatsApp's own terms and to Meta's business messaging policies.

4. Availability

We work to keep the services running, but we do not guarantee uninterrupted availability. Maintenance, updates and faults will cause interruptions. The services also depend on third parties — including WhatsApp, Google and our hosting provider — and an outage at any of them will affect the service through no fault of ours.

5. Data protection

How we handle personal data is set out in our Privacy Policy, and how to request erasure is set out on our data deletion page. Where we process personal data on a client's behalf we do so under a written agreement meeting UK GDPR Article 28.

6. Intellectual property

The software, its interfaces and the content of this website belong to Casrose Ltd or its licensors. Clients receive a non-exclusive, non-transferable right to use the services for their own business during the term of their agreement. Data that a client puts into a service remains the client's.

7. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

Subject to that, and because the services are supplied to businesses rather than consumers:

• we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings or data;
• our total liability arising out of or in connection with the services is limited to the charges paid to us for those services in the twelve months before the claim arose;
• the services are provided without warranties beyond those set out in a signed agreement. They assist with business administration; they do not constitute tax, legal, accounting or employment advice, and outputs should be checked before they are relied on.

8. Suspension and termination

We may suspend or withdraw access where these terms are breached, where continuing would put the service, its data or other users at risk, or where required by a third-party platform or by law. Client agreements set out how and when either side may terminate.

9. Changes

We may change these terms; the current version is always published on this page with the date it took effect. Material changes affecting a client's agreement are notified to that client.

10. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.